Delete your LIT-AMS account

1. Sign in on the website or in the app.
2. Open My Account and go to "Close account".
3. Enter your current password, type CLOSE and press "Close my account". A reason is optional.

Sign in to close your account

Can't sign in? Use "Forgot password" on the sign-in page, or email support@lit-ams.com from the email address on the account and we will close it for you.

• Right away: you are signed out on the web and in the app, the app can no longer sign in, and push notifications stop. A paid plan is cancelled so you are not charged again (paid time already used is not refunded).
• For 30 days: nothing is deleted yet. Sign in and choose "Reopen my account" to get everything back.
• After 30 days: an automatic daily process permanently deletes your personal data (list below). It cannot be undone.

Cancelling a paid plan is different: it only moves you to the free Individual Lite plan and keeps your data.

Inactive free accounts. Eligible free Individual Lite accounts may be closed after at least 90 days without activity on the website or in the app. We normally send warnings around days 60, 75 and 85; closure requires a successfully sent final warning and at least five days to act on it. The separate 30-day recovery window starts when the account is actually closed, so permanent deletion is normally no earlier than day 120 of inactivity, on a subsequent daily run. Using the account before closure resets the inactivity clock; after closure, explicitly choose "Reopen my account" within the recovery window. Paid accounts, company owners and active company members are excluded. Accounts still linked to a Stripe subscription and designated internal, test or retained accounts are also excluded.

• Your login and profile: name, email, phone, password, photo.
• Your personal workspace: your own clients, leads, sales, statements, notes, appointments, estimator analyses, payment-reminder settings, Web Profile and uploaded files.
• Your settings, connected mailboxes and saved integration keys.
• Your app sign-ins and push-notification tokens.
• Our link to your subscription and billing account.

Data	Why and for how long
Agency records	Company records. Closing your individual account does not delete records the agency independently controls, such as its sales, commissions or payroll. They remain under the agency's retention instructions and applicable legal recordkeeping duties, not an unlimited exemption from privacy rights. We retain a disabled "Deleted user" reference where company records need it; the company's records may still name you. Ask the agency about its retention period or contact support@lit-ams.com for help with a request.
Billing	Billing records. Our personal account billing links are removed at deletion. Stripe may retain invoices, payments and associated identifiers under its own privacy policy and applicable tax, accounting, fraud-prevention and legal obligations. A payment dispute, audit or legal hold can require longer retention. We do not store card numbers; account deletion does not erase records Stripe is required to retain.
Deletion evidence	Deletion evidence. A permanent audit record keeps closure/deletion dates, actions and record counts linked to a one-way account code, without the account name or email in that record. This is pseudonymous proof of the request and its outcome, not a retained usable account.
Agreement evidence	Agreement evidence. We retain the accepted document version, acceptance time and related identity/security evidence while needed to establish the agreement, meet applicable recordkeeping duties or resolve or defend claims. There is no single automatic expiry for these records. A verified deletion request includes review of whether identifying fields are still necessary; unnecessary fields are removed or de-identified. A specific legal hold lasts until the hold or claim is resolved and the applicable retention duty ends.
Security and delivery logs	Security and delivery logs. These can retain limited account identifiers, network details and message-delivery events after active account deletion. Retention depends on the unresolved security, fraud, delivery-dispute or legal issue for which a record is needed. Not all logs have an automatic expiry. On a verified request we review relevant logs and remove or de-identify unnecessary personal information; material still needed for an identified investigation or legal hold remains restricted until that purpose ends.
Backups and archives	Backups and development archives. Registered server backups, database exports, restore points and development copies are checked hourly and expire after 30 days from their recorded age. Copying or renaming a registered copy does not restart that period. Failed cleanup is retried and reported; our operational escalation deadline is 35 days, not an extra routine retention period. Registered workstation copies are checked while the workstation is available; a missed check is flagged after 26 hours and requires follow-up. We review other discovered locations before treating them as covered. On October 2, 2026, our unmanaged VPS hosting provider confirmed that it does not hold server snapshots, disaster-recovery backups or off-server historical copies for this service. Any future external backup service must have its actual expiry verified before use. Offline storage cannot meet an automatic deadline while unavailable and must not be used to bypass expiry; a missed workstation check requires prompt reconnection and cleanup. Verified deletion requests include review and provider follow-up as needed. An automated restore that predates a deletion is blocked; older copies require isolated recovery and reconciliation of completed deletions before returning data to use. Legally required records and agency-controlled records follow the separate criteria above.